FAQ
FAQ
We want you to be completely happy with your purchase.
We willtherefore accept returns for a full refund or exchange within 14 days of you receiving your order.
Items must be unworn and in their original condition and packaging. We will not be liable for return shipping costs.
Please ensure you have your return item tracked. We will not be liable for lost parcels.
Please contact stars@wethestarsco.com to begin your returns process.
We do not cover normal wear and tear.
Despite our strict quality controls, manufacturer defects can happen. Therefore, we ask that you please inspect the items immediately upon receiving your order.
We will happily replace any items due to a manufacturer defect within 14 days of you receiving your order.
Please contact stars@wethestarsco.com with details of your claim along with photographs of the frames.